Brought a brand new Christmas tree November 2016. Due to a defective electrical connection the top needed replaced.
Called in January 2017 to have it replaced. Have talked to 12 different people since OCTOBER and STILL DO NOT HAVE A NEW TOP or a working tree. Have been told numerous times they were taking care of it, shipping a new part,shipping a new tree, etc. It seems I am promised whatever I want just to get me off the phone.
They told me 7 days ago they were shipping me a new tree buy express shipment.....had me pick it out with her on their website. My wife called them back & DAYS Later and told her they would TRY to get it shipped out TOMORROW. Should be there in 7-10 days. Its now December 12th.
The last person I spoke with actually seemed amused by my anger. This company would have to improve just to suck.
Buy their crap at your own risk. I am starting to feel like I am glad I only lost $216.00 in this transaction.
Product or Service Mentioned: Polygroup Christmas Tree Part Replacement.
Reason of review: Poor customer service.
Monetary Loss: $216.
Preferred solution: Deliver product or service ordered.
I didn't like: Defective product.