Do NOT PURCHASE!!! I purchased this tree and when I got it home part of the lights did not work.
After 55 minutes on the phone with what they call customer support (Brandon) they offered to send me a strand of white lights to drape around my tree. They indicated they have a parts for parts warranty. SERIOUSLY people!!! They are extremely unhelpful at the call center.
I requested to speak to the supervisor; so a very unhelpful Sarah joined the call and basically said she couldn't do anything to help me. Once I agree to take the free $2.00 strand of white lights to fix what wasn't working it; it then took Brandon another 10 minutes to create an 'account' for me so they could send me the free lights.
Product or Service Mentioned: Polygroup Christmas Tree.
Reason of review: Bad quality.
Monetary Loss: $499.
Preferred solution: Full refund.