Camillus, New York
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I have gone through FOUR of these pool pumps from this company! These pool pumps for Summer Waves pool are nothing but garbage!

The staff is excellent and very helpful, but the pumps are yourself a favor and spend the extra few hundred dollars and get an upgrade, least this way you wont have the nightmare like I am having , oh yea, and now the algae! I bought this pool in Mid May and its only the end of on my fourth pump!

Can't say this enough....junk, junk junk!!

And because the pump takes over a week to get to you, the pool water just sits and gets worse. The company will not overnight the pump either!

Product or Service Mentioned: Pool Pump.

Reason of review: Damaged or defective.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I liked: Customer service and performance.

I didn't like: Disliked that the pump was not overnighted.

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Seattle, Washington, United States #1203588

There has to be a reason you are going through that many pumps? how long are you running that pump during the day? All of their pumps have set run times and I was told that if you leave your pump on for longer than 5 hours you can snap the rotor inside that pump.

Jacksonville Beach, Florida, United States #1201164

I am on my third pump this summer and I am tired of dealing with the algae. Not worth the time or money.

Houston, Texas, United States #1194879

We bought our 17x52 pool on 6/3/2016. The pump has already broken.

This pump is a piece of ***. They do have a larger pump thT works in this pool but you have to buy that separately because they include the cheaper smaller one with the pool.

I have to wait for my replacement parts now. Hate this company terrible customer service

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