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We purchased a Polygroup 9’ Berkeley Pre-lit Christmas tree in November and when we received it the bottom layer would illuminate in the opposite way the rest of the tree did (i.e. white vs colored lights). We contacted Polygroup and talked to a customer rep who not...
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1.2
I didn't like
  • Customer service
#1167844
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I bought a Christmas tree at hobby lobby & 5 weeks later, an entire strand of bulbs burned out. I called polygroup & was told all she could was send a new strand. I told her I didn’t want to remove & replace by myself on a 5 week old prelit tree & asked about other...
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Anonymous
Peggy

I had a similar problem. They sent me a new strand of light at $8.70 postage due. Needless to say I called and complained about that. There resolution - which took 3 weeks -...

1.0
#1157434
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I bought a Christmas tree from Hobby Lobby on Nov 20. On Dec 27, a whole strand of lights burned out. I called polygroup. The lady told me all they could do was send a new strand. I explained that I had used tree for 5 weeks & I didn’t want to have to remove & replace...
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#1157425
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Polygroup - NEVER BUY.

Polygroup
#1127222
The lights stoped working after one year of use........ Pretty disappointed, expected more of a product from Hobby Lobby.....
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Polygroup - Waste of money

Polygroup
#1088013
1.0
Details
I bought the 16 pool had to pumps that went out and no warrty after 60 days really 400 dollar waste i willnever buy another one i willtell everyone not to buy this waste of money
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Advertised vs Delivered
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Value for money
Polygroup - Horrible buy
1/1

Polygroup - Horrible buy

Polygroup
#1079661
We havent had the pool up less than a month and around the spout were u let the water out is a pen hole and all the water has leaked out .. spent over 100 bucks filling pool up and 400 on the pool ... im so pissed cant get ahold of company... all that money down the drain !! Ill never buy from this company again and will make sure noone i know does as well !!
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Polygroup - Pump leaking

Polygroup
#1060287
1.4
Details
Pump leaks at the bottom. Called to get new canister and Canister was not delivered on behalf of Polygroup Customer Service. Called them and asked for it to be over nighted and was told they couldn't overnight the canister. Worse Customer Service ever. Do not deal with Amber she doesn't help at all.
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Advertised vs Delivered
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Diversity of Products or Services
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Warranty
Website
I purchased a Christmas tree from Walmart that carried the poly group tree. I was so excited because I had lost my husband or your prior and I was looking to replace the original Christmas tree that we always purchased and put lots on together to make it easier for me....
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1.8
#1148288
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I am so disappointed in their customer support and customer satisfaction. Seems that is a small company and they only communicate to themselves whatever is convenient. They lie on how they are resolving the issue. One of their managers (Esther) just told me that the...
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1.3
I didn't like
  • Low customer support
  • Low customer satisfaction
  • Low sympathy
#1147564
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Brought a brand new Christmas tree November 2016. Due to a defective electrical connection the top needed replaced. Called in January 2017 to have it replaced. Have talked to 12 different people since OCTOBER and STILL DO NOT HAVE A NEW TOP or a working tree. Have been...
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Anonymous
Original Poster 1594

I am the original poster of the above message. Since I posted that message, I have received a replacement tree, a refund, AND a replacement tree top that was shipped here from...

1.4
I didn't like
  • Defective product
#1146982
Reply to reviews
Do NOT PURCHASE!!! I purchased this tree and when I got it home part of the lights did not work. After 55 minutes on the phone with what they call customer support (Brandon) they offered to send me a strand of white lights to drape around my tree. They indicated they...
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Anonymous
Anonymous

I bought 10 boxes of 30 LED lights for my Christmas tree. Although all worked when put on the tree at Thanksgiving, within two weeks, more than 75 of the 300 lights were out....

#1135004
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I purchased a pool of theirs in April. In a month and half the pump went and the liner was faded. They replaced it and the ones they sent me were even worse. The pump didn't turn on and the liner had a whole. The third one received the pump broke in four days had a...
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1.8
#1112298
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Had a poly group pool for approx. 10 yrs. Pool pumps that are specific to Polygroup pool fail every year. Costs me $200 to order from Polygroup. This year pump didn’t even last the summer. When I called to Warranty the pump was told not to use more than 3 hrs a day....
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1.0
#1111258
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Polygroup Pools
Polygroup Pools
Bought this pool on impulse because fiance & kids bugged me to. Waited about 72 days before setting up, as I was traveling for work & had to prep ground also. The liner was torn right on the seem out of the box. Was given incorrect info from distributor to contact...
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1.0
#1094425
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