Polygroup - New pump seal
I need a new seal for the pump. It is leaking. The one it came with wad too big.
i had a pool pump that the bearing went out in less that 2 months. i called and they replaced the pump at the end of the pool season. I never installed the new one they sent me until this year. I have had it in operation for 1 week operating it 4 hrs. per day. in that...Read more
Polygroup - Pool defective
The lining is busting and starting to leak...i just put it up yesterday
We bought this pool April 2018 and on June 2nd 2018 we noticed a hole between the liner and the drain plug. The water was spewing out. There is no way to patch this area. I called polygroup and guess what.... they don't want to replace the liner. This is a shitty...Read more
I didn't like
- Defective product
We set our pool up for the summer today May 30th 2018 and have found two holes in the side walls about a quarter of an inch in diameter and spreading we tried to patch the one and it burst through the patch we bought the pool from Walmart on 3-30-17 and are wondering...Read more
Polygroup - Shitty service and doing care about my needs as a customer
Apparently giving customers a shitty pool pump is a good way of doing business and then not replacing it after the first one was replaced for the same reason. I will be telling everyone I know to look elsewhere for a pool. Including online reviews and facebook.
We purchased a Polygroup 9’ Berkeley Pre-lit Christmas tree in November and when we received it the bottom layer would illuminate in the opposite way the rest of the tree did (i.e. white vs colored lights). We contacted Polygroup and talked to a customer rep who not...Read more
I bought a Christmas tree at hobby lobby & 5 weeks later, an entire strand of bulbs burned out. I called polygroup & was told all she could was send a new strand. I told her I didn’t want to remove & replace by myself on a 5 week old prelit tree & asked about other...Read more
I purchased a Christmas tree from Walmart that carried the poly group tree. I was so excited because I had lost my husband or your prior and I was looking to replace the original Christmas tree that we always purchased and put lots on together to make it easier for me....Read more
I am so disappointed in their customer support and customer satisfaction. Seems that is a small company and they only communicate to themselves whatever is convenient. They lie on how they are resolving the issue. One of their managers (Esther) just told me that the...Read more
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