Polygroup

Bought pool back in sept to save money just set up and the pool holes for the poles dont line up dont know what to do

Pool has collapsed literally due to product rusted out didnt think it shouldve been rusted that bad thought this was some good product

Paid $252 for a worthless pool liner. It came with holes.

The customer service is terrible. Go with a different pool supplier.

Received pool in a damaged box. Called the company to report for warranty the damage to the liner along with missing parts to the ladder.

Their solution was to send a vinyl repair kit for the rip in the liner and the parts for the ladder in a different color. When received I called them back to discuss and they said they couldn't do anything about it. I received a damaged product and they couldn't do anything except tell me to fix it.

That is the reason I purchased a new pool this year. I didn't want to have to patch up holes.

Does not stand behind warranty even with receipt. bought a brand new tree for $250 and none of the lights work.

They guarantee their products for 2 to 5 years on trees, but they do not stand behind it. Please save your hard, earned money and take it elsewhere.

I am in need of the manual so I can set up the pump.

Can be emailed to me so I can print it off.

Thank you,

Teresa

Bought 16 foot pool in May never set it up till July, took it down first week of September. Set it up the next summer got a ripe in the seam called said it wasn't under warranty would give me a deal on a new liner.

Had none in-stock, so I called this year didn't think they would be getting any in. So you pay 9 hundred dollars for a pool and get for months total out of it.

I needed to buy a replacement for a Tree stand I had for a Tree, I had to call five times because the call kept getting disconnected. Once I went to go buy my replacement they said I had to go through Google, Google did not come up with the product and the company themselves refused to help in anyway for the new part so Im now out of a tree for Christmas because I cant afford a new one, and my kids are at home crying, All the company could say was Well your the one who misplaced the parts absolutely poor customer service

Purchased 14x48 Summer Waves pool in August 2020. Used for one month last year.

Filled pool for use this season and there are multiple leaks in the seams and small stress holes from weak spots in the liner. Contacted Polygroup and I was told there is only a 90 day warranty on the liner from date of purchase and that there was nothing they could do.

Although the warrant claim for says two years. Spent $500 on a pool we were only able to use for one month.

Lights don't work and called coustermer service and all they said is I can send you some lights why do I want lights iam not putting the light on the tree I bought a preflight tree for a reason. And to string light on it would look *** Very disappointed will not get a tree from this company again.

We bought one and in 3 weeks the seam ripped. Unfortunately I bought in March but being from Newfoundland, Canada our summers dont start until late June, early July so by the time I put it up they refused to replace it because it was past the 90 days this was my sons birthday gift in may and now he is heartbroken and the company could care less I would not recommend!

My pump has been working fine for about a month and a half and now I can barely hear it running and its not doing anything and Ive taken it apart. I took out the little ceramic pan. The pins not broke please someone call me back or email me and help me I paid way too much for this pool for this to be happening.