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Most Helpful Featured
8 comments
1.0
Details
Polygroup - Customer service & tree warranties are a JOKE!
Polygroup - Customer service & tree warranties are a JOKE!
Two words- CUSTOMER SERVICE! Had to get on my sons Facebook to warn everyone. However we bought 2 Xmas trees in March 2018 to replace old trees (not prelit) for the upcoming Xmas December 2018. I purchased a 12ft prelit & 9ft prelit. So needless to say I was excited to...
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Ann McDonald
Shopping Expert
#1719333

Thank you for your review. Unfortunately Polygroup website doesn't provide its consumers with any information about return or refund policy. The only information you can find ...

Author
Pros
  • Representative was kind but unhelpful due to their policy
Cons
  • Sending new lights to rewire entire tree laughable
  • Can not return or exchange defective items
  • Product warranty does nothing for defective tree
Reason of review
Damaged or defective
Loss
$230
Preferred solution
Wish I could select multiple items under unhappy! Just want to return them and get trees that will actually light!
Review #1400596 is a subjective opinion of poster.
0 comments

Polygroup - Leaking rim

2.4
Details
Unit is in the 2nd yr of use and the top rim that you inflate is leaking with tiny micro leaks? It appears the material itself is breaking down! This is unacceptable it should not do this
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Author
Pros
  • Cheap
Cons
  • No solution
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund
Review #1593177 is a subjective opinion of poster.
0 comments
3.1
Details
Okay so I went against my better judgement and purchased another Summer Waves pool by polygroup this year. Last year we purchased the Summer Waves inflatable pool which had an external filter pump. The pump did not work straight out of the box so we had to call for...
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Author
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund
Review #1591287 is a subjective opinion of poster.
0 comments

Polygroup - ***

Holes in seams and no help
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Author
Reason of review
Bad quality
Loss
$277
Preferred solution
Full refund
Review #1589554 is a subjective opinion of poster.
0 comments

Polygroup - Ticket#404668

Pic of cut cord ticket#404668
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Author
Review #1588096 is a subjective opinion of poster.
0 comments

Polygroup in Thompson, New York - My pool has *** in it

My pool has *** in it and I bought it yesterday can you replace it
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Author
Location
Thompson, New York
Cons
  • Leaky pool
Reason of review
Damaged or defective
Loss
$105
Preferred solution
A replacement pool preferably a bigger pool because I just bought it at the store yesterday
Review #1586600 is a subjective opinion of poster.
0 comments

Polygroup - Leaky pools

1.0
Details
I have bought 3 Play Day pools this year and all 3 of them have had leaks in the top ring of the pool. The one I am taking back to Walmart today also leaks from the floor of the pool. Not very good quality control. Michael McEwan mikenlu@emerytelcom.net
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Author
Reason of review
Damaged or defective
Loss
$10
Preferred solution
I want a new pool that does not leak!!!!!
Review #1585713 is a subjective opinion of poster.
0 comments
1.6
Details
I got a summer wave pool last year, I thought this would be a great thing for 4 kids and us adults on a hot day. Well I had the pool maybe a month before my liner started leaking. So I called them and they said since it was within 3 months they could send me a new...
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Author
Reason of review
Bad quality
Review #1583951 is a subjective opinion of poster.
0 comments

Polygroup - One moth

1.8
Details
My drainer stop ? Can I get some one on the phone !!!
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Author
Pros
  • Good price
Cons
  • Low customer support
  • Low customer satisfaction
Reason of review
Drain stop
Loss
$80
Preferred solution
Let the company propose a solution
Tags
Review #1583216 is a subjective opinion of poster.
0 comments
1.0
Details
Opened a brand new inflatable pool. Took hrs between pump and water only to find it had numerous leaks I contacted their customer service and the male rep was the rudest ever. Teresa, Thank you for contacting Polygroup. Please contact us at 1-888-919-0070 Monday -...
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Author
Cons
  • Poor quality pool had leaks
  • Awful customer service
  • Poor customer service
Reason of review
Damaged or defective
Loss
$39
Preferred solution
Replacement
Review #1581691 is a subjective opinion of poster.

Latest Question

Polygroup Questions
0 comments
1.0
Details
Polygroup - Waist of money
Polygroup - Waist of money
I purchased a 12x30 pool from Walmart that was missing pieces so I seen on the box that said STOP please call (800)919-0070 if you have any questions.DO NOT RETURN THIS PRODUCT TO THE STORE. So I called the number and was told they can’t help me because I need my copy...
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Author
Pros
  • Good price
  • Great price for the pool
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$150
Tags
  • Grandson Was Upset
Review #1581576 is a subjective opinion of poster.