Polygroup

I purchased a sparkly Christmas tree for $320 and the sparkles fall off whenever you touch or move the tree. The snow also.

My 20 year old tree has the snow and it doesnt come off even after 20 years. We needed a smaller tree so that is why we bought this new one. I called the company and they pretty much said sorry but nothing they can do for me. Its a year old and I stored it the same way I did for my 20 yr old tree.

I would have even taken half the money back so I can buy another tree without the snow and sparkles . Do not buy from this company they do not take ownership of their mistakes.

I called to get replacement parts on my one-year-old Christmas tree.

The damage was not the fault of product defect but my own.

The agent on the phone was very accommodating and even offered a one time courtesy replacement of parts and I only had to pay for shipping.

Super product and customer service!

The center of my tree lights stop working . They were to send me a new middle section or tree replacement .

They sent a string of lights . I do not recommend any products from polygroup . They dont stand behind there warranty .

Tree was bought from Hobby Lobby. The warranty is a scam !!

Bought pool back in sept to save money just set up and the pool holes for the poles dont line up dont know what to do

Im getting know one the phone only a answering service saying yall are closed what more do you want me to say please answer the phone

Pool has collapsed literally due to product rusted out didnt think it shouldve been rusted that bad thought this was some good product

Paid $252 for a worthless pool liner. It came with holes.

The customer service is terrible. Go with a different pool supplier.

Received pool in a damaged box. Called the company to report for warranty the damage to the liner along with missing parts to the ladder.

Their solution was to send a vinyl repair kit for the rip in the liner and the parts for the ladder in a different color. When received I called them back to discuss and they said they couldn't do anything about it. I received a damaged product and they couldn't do anything except tell me to fix it.

That is the reason I purchased a new pool this year. I didn't want to have to patch up holes.

Does not stand behind warranty even with receipt. bought a brand new tree for $250 and none of the lights work.

They guarantee their products for 2 to 5 years on trees, but they do not stand behind it. Please save your hard, earned money and take it elsewhere.

I am in need of the manual so I can set up the pump.

Can be emailed to me so I can print it off.

Thank you,

Teresa

Bought 16 foot pool in May never set it up till July, took it down first week of September. Set it up the next summer got a ripe in the seam called said it wasn't under warranty would give me a deal on a new liner.

Had none in-stock, so I called this year didn't think they would be getting any in. So you pay 9 hundred dollars for a pool and get for months total out of it.

I needed to buy a replacement for a Tree stand I had for a Tree, I had to call five times because the call kept getting disconnected. Once I went to go buy my replacement they said I had to go through Google, Google did not come up with the product and the company themselves refused to help in anyway for the new part so Im now out of a tree for Christmas because I cant afford a new one, and my kids are at home crying, All the company could say was Well your the one who misplaced the parts absolutely poor customer service