Not resolved
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

Do not buy. This product is dangerous and not stable, and you will not receive your money back. My family purchased the larger version of this pool, and it collapsed (see photos at imgur: The metal is not stable and the entire back yard was ruined. You can also see the weight of this broken pool completely crushed a bucket we used to catch excess water, and had this been my child she would have been seriously injured.

As for the warranty, PolyGroup offers a 90-day warranty. Our pool broke on day 100, and despite being only 10 days out of warranty, the company told us we had no claim and they wouldn't help us at all. The metal completely bent in half on half of the poles, and they said they had no responsibility whatsoever.

Do not purchase this product. Your family's lives are at stake and the company will not help in any way. Terrible product, would not buy again and would not do business with them again.

This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $400. The author is overall dissatisfied with Polygroup and uploaded a picture. The most disappointing about polygroup pool from Polygroup was waranty Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Polygroup.

Check out the best and the worst companies in Pools, Spas and Plumbing Supplies category for more informed decision or compare Polygroup to other companies on our site.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

And that's why I went with an Intex pool ;)

You May Also Like