Do not buy. This product is dangerous and not stable, and you will not receive your money back. My family purchased the larger version of this pool, and it collapsed (see photos at imgur: http://imgur.com/a/oidEl). The metal is not stable and the entire back yard was ruined. You can also see the weight of this broken pool completely crushed a bucket we used to catch excess water, and had this been my child she would have been seriously injured.
As for the warranty, PolyGroup offers a 90-day warranty. Our pool broke on day 100, and despite being only 10 days out of warranty, the company told us we had no claim and they wouldn't help us at all. The metal completely bent in half on half of the poles, and they said they had no responsibility whatsoever.
Do not purchase this product. Your family's lives are at stake and the company will not help in any way. Terrible product, would not buy again and would not do business with them again.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
What I liked
What I disliked
- Reason of review:
- Damaged or defective
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Summer Escapes Pool
- Review category
- Plumbing fixtures
You May Also Like
- "I absolutely love my Barefoot Spa. I've never owned a hot tub prior to this, so was a bit apprehensive when first considering Barefoot. Them not having local..."
- "We have an Ashfield 1 handle kitchen faucet, purchased in 2007 when we remodeled our kitchen. It retails on the Price Pfister web site for $527, so it's not exactly..."
- "I had been doing business with Spriritual Quest for a few years buying the occasional low dollar item. My main initial interest was an herbal supplement called Protandim. I was..."
- "Life Time Fitness in Las Vegas (based in MN) has a NO CELL PHONE policy for the locker room, which they never enforced. I complained July 2014 cell phones..."
- "Ericdress is supposed to be designing and selling shoes of high quality.. prices varying from 300$ to 2000$ with a 70% discount offer.. when I waiting a whole month to..."
- "10/11/15 I had oil changed from Walmart Supercenter. The guy suggested I should also get a fuel injection fluid. After the service they did I started my car the the..."
- "Just moved into Waterbrook Apartments in Southern California and for 2 weeks we have been fighting with maggots outside on our patio. It took management 2 weeks to figure..."
- "buena pagina para comprar articulos a buenos precios. tienen de todo un poco, desde articulos para decoracion de uñas a .40 centavos de dolar hasta celulares xiaomi recien lanzados al mercado! la..."
- "Airbnb is in the middle of a security crisis they have been "hacked" from. Airbnb's "Trust and Safety Team", is swamped with listings that have been high-jacked. I am host..."