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Buyer beward! Horrible experience!

To make a long story short they put the wrong size punp in the box.

The one that they put in there, which was two sizes too small, quit working. When I called and they realized it was too small they refused to send me the correct size one. They wanted me to pay 66 dollars to fix a mistake.THEY made. I got absolutely no where after several calls.

Horrible customer service and horrible product. When choosing a pool DO NOT go with Polygroup!

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Polygroup. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
#1018235

Oh also, the lady on the phone said I should have known it was the wrong pump even though it fir perfectly on the side of the pool.

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