Product: Polygroup Pool Clear all filters (77 of 77 reviews match)
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Polygroup - Water turns moldy after 2 weeks

1.0
Details
Polygroup - Water turns moldy after 2 weeks
Water turn moldy after 2 weeks also we didn't receive a drain adapter to. Drain the pool. It took man power to drain it out
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Author
Product
Polygroup Pool
Reason of review
Not as described/ advertised
Loss
$110
Preferred solution
Full refund
Review #1595172 is a subjective opinion of poster.
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Polygroup - Leaking rim

2.4
Details
Unit is in the 2nd yr of use and the top rim that you inflate is leaking with tiny micro leaks? It appears the material itself is breaking down! This is unacceptable it should not do this
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Author
Product
Polygroup Pool
Pros
  • Cheap
Cons
  • No solution
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund
Review #1593177 is a subjective opinion of poster.
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3.1
Details
Okay so I went against my better judgement and purchased another Summer Waves pool by polygroup this year. Last year we purchased the Summer Waves inflatable pool which had an external filter pump. The pump did not work straight out of the box so we had to call for...
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Author
Product
Polygroup Pool
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund
Review #1591287 is a subjective opinion of poster.
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1.6
Details
I got a summer wave pool last year, I thought this would be a great thing for 4 kids and us adults on a hot day. Well I had the pool maybe a month before my liner started leaking. So I called them and they said since it was within 3 months they could send me a new...
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Author
Product
Polygroup Pool
Reason of review
Bad quality
Review #1583951 is a subjective opinion of poster.
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Polygroup - One moth

1.8
Details
My drainer stop ? Can I get some one on the phone !!!
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Author
Product
Polygroup Pool
Pros
  • Good price
Cons
  • Low customer support
  • Low customer satisfaction
Reason of review
Drain stop
Loss
$80
Preferred solution
Let the company propose a solution
Tags
Review #1583216 is a subjective opinion of poster.
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1.0
Details
Opened a brand new inflatable pool. Took hrs between pump and water only to find it had numerous leaks I contacted their customer service and the male rep was the rudest ever. Teresa, Thank you for contacting Polygroup. Please contact us at 1-888-919-0070 Monday -...
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Author
Product
Polygroup Pool
Cons
  • Low customer satisfaction
  • Poor quality pool had leaks
  • Poor customer service
Reason of review
Damaged or defective
Loss
$39
Preferred solution
Replacement
Review #1581691 is a subjective opinion of poster.
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1.0
Details
Polygroup - Waist of money
Polygroup - Waist of money
I purchased a 12x30 pool from Walmart that was missing pieces so I seen on the box that said STOP please call (800)919-0070 if you have any questions.DO NOT RETURN THIS PRODUCT TO THE STORE. So I called the number and was told they can’t help me because I need my copy...
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Author
Product
Polygroup Pool
Pros
  • Good price
  • Great price for the pool
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$150
Tags
  • Grandson Was Upset
Review #1581576 is a subjective opinion of poster.
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Walmart - Pollygroup pools

Dont buy a gift pool from walmart because we recieved one as a gift and 2 minor parts were broken and the warrenty was void without the reciept. The kids cried. But im not teplacing something that was broke it was the lid for the filter and a hose .im just pissed 30 days for a 90 year old to find her reciept or no replacement.
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Author
Location
Philadelphia, Pennsylvania
Product
Polygroup Pool
Pros
  • Gift was nice but broke
Cons
  • No gift reciept means we cant get a new lid and hose
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Replace the parts
Review #1575919 is a subjective opinion of poster.
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Polygroup - Horrible

1.2
Details
This company is horrible. They do not hold to their warranty. I received a pool and the pump was not working. Spent so much time gathering all the stuff they required to replace the defective pump. Waited a month, no pump, no call, no email response. Pool eventually has to be taken down because of having no pump. Went through *** and back and still no resolution. If you buy the pool do not ever use their warranty BRING IT BACK TO THE STORE, even though it says not to. DO NOT LISTEN to that you will regret it. Will never use this company again!!!
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Author
Product
Polygroup Pool
Reason of review
Damaged or defective
Preferred solution
Full refund
Review #1573810 is a subjective opinion of poster.
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Polygroup - Pieces were broken when taken from packing. WARRANTY IS WORTHLESS!!!!

3.0
Details
Bought 24’x52” pool at the end of last season. When we put the pool up, realized the seal top and vent screw were broken, I called customer service. I was told warranty is only good for 180 days! So....my advice to anyone is avoid buying from Polygroup.....especially if you are buying at the end of the season. Because by the time you but your pool up, warranty is TOTALLY WORTHLESS!! To say I’m disappointed and unhappy is an understatement!
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Author
Product
Polygroup Pool
Cons
  • Defective product and poor customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Review #1573624 is a subjective opinion of poster.