Product: Polygroup Customer Care Clear all filters (0 of 9 reviews match)
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Called today as pool pump was humming but no water movement.Representative explained how to disassemble pump and it was found that ceramic rotor snapped. He proceeded to tell me 7-10 days for a replacement. We have a pool that holds 6500 gallons of water that won't get...
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Polygroup Customer Care
#1063868
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Polygroup - Called the customer service number and it automatically hangs up

The pin in my pump is broken, after many reviews I see this is a common problem. I tried to call 1-888-919-0070 and it automatically hangs up
1.0
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Polygroup Customer Care
#1053468
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Two years ago we bought a Martha Stewart Alexander Pine 7.5 ft Christmas tree.The first year it worked perfectly, the second year by the end of the season the lights of the third section went out. It was not a problem with the lights, my husband bought a voltmeter and...
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Anonymous
Polygroup Warranty

Since this case is showing up as Resolved, we would like to confirm you were taken care of. If not, please send us an email to warranty@polygroup.com and make reference to thi...

1.2
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Polygroup Customer Care
#963042
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Christmas tree came with lights installed.One section of lights did not work . I have spent two days trying to fix the problem (checked all fuses, plugged and unplugged each section, checked bulbs) nothing worked. So all day today I have tried to call their 1 800-...
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Anonymous
RS

Sorry to hear of your negative experience. Polygroup's customer service number is 1888-919-0070, if you call this number a representative will be able to assist you. Another w...

Anonymous
Anonymous

Same exact scenario we just went through. After replacing all bulbs we purchased a device called a "light keeper pro" that helps you trouble shoot lights. We then finally fo...

1.0
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Polygroup Customer Care
I didn't like
  • No customer service
#962824
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I will not purchase from Polygroup again. I experienced very poor customer service. I had to talk to multiple parties and also had to follow up 3 times before finding a solution for my defective item I purchased from the company. Once I received a solution, I wasn't...
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Anonymous
RS

Dear consumer,We apologize for any inconvenience you may have experienced. Was this a seasonal item, (i.e a tree/pool)? If so, that can possibly be why. However, we are willin...

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Polygroup Customer Care
#960484
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My husband and I ordered a pump for our pool after it broke. When going on the website their were 2 options for our pool. In order to make sure we were ordering the right part for our pool, we called customer service to ask what to get. They informed of us the correct...
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Anonymous
Anonymous

I doubt anyone would have told you that you are dumb, but if that was the case you are correct that is horrible service. I have had to return an item to Polygroup and as long ...

1.6
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Polygroup Customer Care
#901028
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Polygroup Customer Care Review

I ordered a cheap part i needed for my pool and paid $15 for 3 day Shipping. When I got the email it said i wouldnt get it for a week. I called customer service and they were very helpful. It was amazing I have never dealt with anyone like them. Not only did they get my package shipped overnight they also sent me free products for my troubles. They went way above and beyond
5.0
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Polygroup Customer Care
#858687
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Lights go strobe light on me 2 days later after buying new tree. I contact Polygroup, they figure out it's the middle cord that selects the lights and will send a replacement. Within 30 minutes I had sent them my receipt and all requested information. A week and a half...
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Polygroup Customer Care
#571845
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New artificial pre lit tree. One strand of lights not working despite following instructions to check plug connections and replacing a fuse, none of which worked. Called their customer service and was told to check each light connection which would involve...
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1.0
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Polygroup Customer Care
I didn't like
  • Would not honor warranty
#571822
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