Product: Polygroup Christmas Tree Clear all filters (13 of 13 reviews match)
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We purchased a Polygroup 9’ Berkeley Pre-lit Christmas tree in November and when we received it the bottom layer would illuminate in the opposite way the rest of the tree did (i.e. white vs colored lights). We contacted Polygroup and talked to a customer rep who not...
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1.2
Product
Polygroup Christmas Tree
I didn't like
  • Customer service
#1167844
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I called polygroup & was told all she could was send a new strand. I told her I didn’t want to remove & replace by myself on a 5 week old prelit tree & asked about other options. She informed me there were none. I asked where I could leave a review of their product &...
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Anonymous
Peggy

I had a similar problem. They sent me a new strand of light at $8.70 postage due. Needless to say I called and complained about that. There resolution - which took 3 weeks -...

1.0
Product
Polygroup Christmas Tree
#1157434
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I purchased a Christmas tree from Walmart that carried the poly group tree.I was so excited because I had lost my husband or your prior and I was looking to replace the original Christmas tree that we always purchased and put lots on together to make it easier for me....
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1.8
Product
Polygroup Christmas Tree
#1148288
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Do NOT PURCHASE!!!I purchased this tree and when I got it home part of the lights did not work. After 55 minutes on the phone with what they call customer support (Brandon) they offered to send me a strand of white lights to drape around my tree. They indicated they...
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Anonymous
Anonymous

I bought 10 boxes of 30 LED lights for my Christmas tree. Although all worked when put on the tree at Thanksgiving, within two weeks, more than 75 of the 300 lights were out....

Product
Polygroup Christmas Tree
#1135004
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Purchased a Christmas tree from Hobby Lobby on 11/6/2017.Went to assemble it on 11/7/2017 and noticed the top part connector was broken, Still put the tree together and the top part did not light up. I called the customer service number and they could not replace the...
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1.2
Product
Polygroup Christmas Tree
I didn't like
  • Customer service
  • Ridiculous company
#1127650
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Show

Polygroup - NEVER BUY.

The lights stoped working after one year of use........ Pretty disappointed, expected more of a product from Hobby Lobby.....
Product
Polygroup Christmas Tree
#1127222
Reply to reviews
They asked me to call Polygroup, who's first response was to check in tree and gave me location of string to check. But when i confirmed it was not there, their solution to me was fold it with rope. I said is that string separate from tree and they said its built into...
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Anonymous
RS

the warranty process replaces part for part. please contact support@polygroup.com to see how best you can get help. Please do procure your receipt as it is required for the wa...

Anonymous
RS

Since you are looking for a refund, only the retail store can do that as they took your money.Return policies of each store is different and if walmart requires the original b...

1.7
Product
Polygroup Christmas Tree
I didn't like
  • Had no solution for fixing manufacturing defect
  • Do not honor warranty
  • Bad product
#980022
Reply to reviews
A week after I put up my tree the lights went out, after waiting 6 months for a replacement set of lights I was told they were not available and they are sending me a refund. It will be a year in January and I have received promise after promise that my refund is being...
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Anonymous
Polygroup

On behalf of Polygroup warranty dept, we extend our sincere apologies for the inconvenience you have had to go through. Please email us back at warranty@polygroup.com with ref...

Anonymous
RS

I would suggest you write to customerservice@polygroup.com. It will bring immediate attention and would suggest you also put your previous communication there for reference.

Product
Polygroup Christmas Tree
#977440
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I purchased a Poly tree in December of 2014 for over $100.00 and I somehow misplaced the middle pole last year when I put it away.I contacted Customer Service at Poly Tree today and I was told if I had my receipt I could receive a replacement pole as it is still under...
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Anonymous
RS

Most retail stores can provide reprint receipt options. Have you tried going back to the store to get a copy of your receipt?

Product
Polygroup Christmas Tree
I liked
  • Tree
I didn't like
  • That i was not able to get the missing part i needed
#969316
Reply to reviews
IT IS MADE OF CHEAP METAL AND I TRIED TO BEND IT BACK AND BUT STILL WON'T STAND STRAIGHT AND ACTUALLY MADE IT WORSE. CALLED THE POLYGROUP THAT SELLS THEM TO KMART AND THEY WOULDN'T HONOR. POLYGROUP DOESN'T CARRY THE STAND BY IT SELF TO REPLACE. I CALLED KMART AND THEY...
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Anonymous
RS

Did you try getting a reprint of your receipt from Kmart? Almost everyone expects a receipt to replace parts. Try doing that and contacting Polygroup. It may help. warranty@po...

Product
Polygroup Christmas Tree
#968084
Reply to reviews