Product: Polygroup Christmas Tree Clear all filters (0 of 26 reviews match)
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Just wanted a new part sent to me, opened the box and it was damaged. They told me they would ship it and send me tracking number. I offered to pay and send the part back. After two weeks I called and customer service manager BOB T. told me sorry, call back next year...
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Anonymous
PG Support Team

We are sorry to read of your experience. This is not how we want our consumers to feel when calling our customer service line. If the part requested is not in stock, we can or...

NeatHoneyBee
NeatHoneyBee

ggg

1.3
Product
Polygroup Christmas Tree
I didn't like
  • Customer service manager
#1419804
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Bought a Polygroup tree four years ago. Plastic end piece that connects one of the sections broke due to poor design. Called Polygroup to buy a replacement part, was told they don't sell replacement parts. Took the tree back to Sam's Club for a refund under their...
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1.5
Product
Polygroup Christmas Tree
I didn't like
  • Defective products
  • Poor customer service
  • Poor warranty
#1414108
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Being low income I as shocked at the price of pre lit Christmas trees. I was unsure of what a $40.00 tree would look like. There was one set up in the store and I was amazed. This was a 6' 5" tree with 350 lights ??? I got it home and was really pleased. With some...
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Product
Polygroup Christmas Tree
#1412452
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Not forced me to spend over an hour unravelling the light strand from the branches and sit here waiting for a replacement. I will never buy another product from Polygroup ever again and will make sure to tell as many people as I know how *** your product, and service...
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1.7
Product
Polygroup Christmas Tree
I didn't like
  • Do not honor warranty
  • Defective product and poor customer service
#1411695
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Polygroup - Lights on 2/3 of white tree yellowed

Polygroup - Lights on 2/3 of white tree yellowed
Put up our white xmas tree with white lights for only the third time. after some of the decorations were on we plugged in the tree the bottom 2 sections lights had a yellow glow to them. They wanted a picture sent to them this one wasn't proof enough 3 year warranty is useless
Product
Polygroup Christmas Tree
#1409366
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I phoned the customer service line yesterday, waited forever for a rep (who was a very nice girl), gave her all the info she needed, but never had an email. The foot that slides in the base is cracked and I wanted to get a new one. I don't really care about the...
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Product
Polygroup Christmas Tree
#1408799
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Bought a brand new tree. Lights don't work. They made us replace every single bulb (wasting our entire day off) still not resolved so they offered to send us a strand of lights. For a $500 tree they should be replacing the whole defaulty damn thing. Oh and when setting...
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1.0
Product
Polygroup Christmas Tree
#1407454
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After two hours with customer support the Saturday after thanksgiving home depot and polycorp, they were unable to solve the problem. It is a 9 foot tree and not easy to trouble shoot. I was up and down on the ladder hauling the pieces around with the fake snow going...
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Product
Polygroup Christmas Tree
I didn't like
  • Unable to fix my brand new tree
#1406954
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the conclusion was made that it is a Polygroup tree. My resolution? They will send me lights for now and I will get a new tree top with in a year. Hopefully before Christmas season! This is n acceptable and no way to run a business. As I told the supervisor, I will...
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Product
Polygroup Christmas Tree
I didn't like
  • Can not return or exchange defective items
#1402044
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Polygroup - Christmas tree
I just bought my poly group 4 foot tree and was going to put it together tonight! When I realized that the two pieces of the tree don’t fit together at all. I don’t understand if I’m missing something or not but it seems like there is a cap of some sort on the top end...
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Anonymous
Momma

I have no clue about anyone else but we had to drill *** in that black plastic cap to weaken it enough to get it off!

Anonymous
Pam Z

I just found your comment and had the same issue. Since I couldn't fit the two tree pars together as it was, decided I would take a chance and try to twist off the piece you s...

Product
Polygroup Christmas Tree
#1401477
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