I bought a Christmas tree at hobby lobby & 5 weeks later, an entire strand of bulbs burned out.I called polygroup & was told all she could was send a new strand.
I told her I didn’t want to remove & replace by myself on a 5 week old prelit tree & asked about other options. She informed me there were none. I asked where I could leave a review of their product & was told she didn’t know. I requested to talk to a supervisor & was told they were all in a meeting & I could not wait for anyone.
She then was very curt & basically hung up on me.I called Hobby Lobby & thankfully they have fantastic service & are allowing a return & made apology for the manufacturer.