I purchased a $200 pre-lit Christmas Tree and the lights did not stay lit for one season! I called Polygroup in hopes that they would honor their warranty.
This was last week and as I sit here typing I am looking at new round of lights that went out on the lower portion AND the very top of the tree=( Seriously disappointing!!! The advertising for the tree I purchased on the website of Hobby Lobby, where I purchased the tree states, "Smartlights technology ensures that your tree stays lit, even if one bulb burns out. Spend your time decorating, not tracking down one burnt out bulb!". I mentioned this advertising to both a Hobby Lobby manager and a Polygroup warranty department rep.
and I was completely dismissed.
The Polygroup warranty department representative that I spoke with actually defended the advertising by saying, "well, the technology is not perfected", and then told me that I needed to replace EVERY bulb on my tree where the lights are not working in order to remedy this situation, or OPTION B, is to have them send me a string of lights.
PLEASE learn from my mistake and do not purchase a Christmas Tree that is manufactured by Polygroup.
Reason of review: Damaged or defective.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.