Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

BUYER BEWARE: Do NOT purchase this pool. The company DOES NOT stand behind their products and will not honor warranties.

I purchased this pool only to find it has a leak in the seam where the inflatable ring connects to the body of the pool. 3 days after purchase I called the company and they suggested I use patch squares to seal the entire seam; where the plastic from the ring and liner are mechanical pressed together? Seams cannot effectively be patched, only smooth surfaces can. They also demand (among other troubleshooting) reinflation of the pool ring and a soap test even though they disclose the soap test is no guarantee to get a replacement product, because they defer to patching.

This pool upon purchase was missing the tightner of a hose clamp, and had a defective seal, yet Polygroup will not issue a replacement. So, if you purchase this pool be advised the company will not remedy or rectify.

Product or Service Mentioned: Polygroup P1001030A Inflatable Pool.

Reason of review: Damaged or defective.

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