Had a poly group pool for approx.10 yrs.
Pool pumps that are specific to Polygroup pool fail every year. Costs me $200 to order from Polygroup. This year pump didn’t even last the summer. When I called to Warranty the pump was told not to use more than 3 hrs a day.
Called back. Told to open pump up myself and fix, despite the fact after unplugging pump was hot like scorching hot for 2 days so clearly a burnt motor I cannot fix. Called back to speak to yet a third person who hopefully has a brain. Bear in mind, warranty is only 180 days....so clock is ticking, told after some arguing ok fine we will warranty just email in photos of pump, I do so and yup you guessed it!
Photos NOT good enough! Surprise surprise, so I send in more. STILL not good enough.
Pretty sure they don’t want to warranty their products anymore because their products are total garbage and they have to pay to warranty everything they sell.Worst Warranty Process EVER.
Review about: Polygroup Pool.
Reason of review: Warranty issue.