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After two hours with customer support the Saturday after thanksgiving home depot and polycorp, they were unable to solve the problem. It is a 9 foot tree and not easy to trouble shoot.

I was up and down on the ladder hauling the pieces around with the fake snow going everywhere. The top 2 sections did not light up after all our efforts. I was informed they have no replacement parts until after Christmas and no replacement tree they could send me. It is Nov.

24th. They basically said they have no trees. Fortunately I have my sales slip and can return it.... What kind of company is this!!!

This usually the time that I put my tree up. Thank you

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

Polygroup Cons: Unable to fix my brand new tree.

Location: Clarksville, Tennessee

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