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Prelit Incandescent Bulb Christmas Tree purchased two years ago from Wal-Mart. 90% of lights do not work on tree.

I bought a LightKeeper Pro, which has a non-contact voltage detector, bulb tester, and other tools. I spent 2 hours diagnosing the lights on this tree. I've figured out 50% of the bulbs are just burned out. The bulb bases are non-standard and I have no idea how to find replacements. The model number for my tree WEST1400****MTSE does not show up on the Polygroup website. The remaining strands of lights have no voltage. The problem seems to be the white base non-replaceable fused bulb at the beginning of the strand. According to the LightKeeper Pro instructions: "Some light sets are produced with one non-replaceable fused bulb. This light will have a different color ring at the base of the socket. If this bulb burns out, the set is not repairable."

The light strands are secured into the tree, so the strands are not easily removed. I won't buy another Polygroup product.

Reason of review: Damaged or defective.

Location: Valencia, California

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Here is Corporate Office info

Balsam Brands

50 Woodside Plaza, Suite 111 Redwood City CA 94061

650 863 ****

https://www.linkedin.com/company/balsam-brands - Executives listed on the RIGHT

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