Polygroup
Reviews and Complaints
Pissed junk customer service is a joke and liars
Junk had pool 2 months and the cover ripped i called and was told i can get a new cover then they said they cant help as i am 4 days out of my 30 day warranty what a joke never buy there crap again falls apart fast then they say they will replace it and then they dont liars
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Verified ReviewerDO NOT BUY THESE POOLS!!!
- I will not give even one star
Preferred solution: Full refund
Bad pumps
Received defective product
I purchased a pool game which was defective and they would not do anything for me. They said there is no warranty on the item.
However I should not have needed a warranty it was defective when they packaged it. They didn't offer a replacement, money back, nothing at all. If a company doesn't stand by their product then my opinion is they should not be in business. Maybe they should quality check products for they package them.
Also the disinterest of the person I spoke with was appalling. I have never heard of a company not standing by their product.
All I was expecting was a replacement and I would even send the defective one back if need be. They said there is nothing they can do.
- Defective product and poor customer service
Preferred solution: Full refund
They don't care if the pump does not work!!!!
Preferred solution: Full refund
New pump seal
Terrible Experience
I purchased this exact same pool last year and suffered the same issue. As it was late in the season and I figured a defect I disposed of the pool and bought a new this year.
Much to my disbelief AND disgust, the same problem has happened a month after purchase...... 1 month.. your team advised they would be sending a replacement part, which I was happy to hear. However, I have not received the part nor an update as to where my part is.
Every day I wait for this part, my pool gets nastier and less desirable to be in.
Unless this part gets hear within a day or two, my expectations will be a full replacement of the pool as mine will no longer be enjoyable. At this time I will be sharing my dissatisfaction with anyone looking to purchase from your company.
Junk pool filter
No Merchandise for my pool
Not in stock* not style! I was so dissapointed I spelled the wrong word!
I just wanted to say we used this pool a lot, the Grandbabies and us!
Now I'm going to go buy from another company because my money spends anywhere and it won't be with you. The customer service was not good either!
F1500c pump garbage!
So sad to say your pump quit just in time for the warrantee to expire. How convenient!
$200 to replace.
Nice way to make an extra buck fellas. You should be ashamed!
Pump issues and they could care less
Turned off the pump today to change the filter on the pool and the pump didn't start back. Just sat there and made a humming noise like it was locked up or something.
Called and they asked how long I was running the pump, and I told the all the time, that I didn't turn it off except to change the filter. Then they tried to claim I was running it too much, and that the pump couldn't handle that much run time. I asked what exactly is the duty cycle rating of the pump (50% on then 50% off for a 50% duty cycle or what?) They couldn't tell me. I asked where in the pump manual that came with the product does it say not to run it all the time, and the couldn't tell that either (because it doesn't say that anywhere in the manual).
So how can they say I'm running the pump too much, when it doesn't even suggest the amount of time to run the pump nor doesn't say to not run it at 100% duty cycle. They seem to be making up rules as they go, even if it says nothing about it in the manual. PolyGroup is out to make a quick buck with these poor quality products.
Safety might even be a concern with their products. We had a place in the brand new liner that had a thin spot that could bust out under pressure and take a person for a water ride when the pool burst.
Preferred solution: Let the company propose a solution
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Verified ReviewerPoor pump design and product
I have great news for everyone that has problems with the F2000C pump. You can purchase a 633 or 637 for around $40 and leave the old pump on the canister, unplug the f2000c pump and tie in a 633 or 637 ground pump. This pump uses the same filter a/c but sits on the...
They (polygroup) have a 6 month manufacturer's warranty. Polygroup is the manufacturer of this pump and i feel that they not wanting to resolve this problem with their design is a way to "Get rich off the consumer".
I have spent around $400.00 in less than a year for 2 pumps that combined did not wven give me 6 months of use. I have deemed my next course of action is with the better business bureau and a lawyer.
Sincerely,
Pissed off in Michigan
Preferred solution: Full refund
Worst pool ever
Bought brand new pool first it was missing all the filter pieces now its leaking from the seal and its not even worth all the *** they want you to do to replace it smh
Customer service
We have a defective pump that leaks water when the pump is full. We contacted the company for a replacement and their policy is a cut the electrical cord prior to sending the a replacement. I spoke with Ken the supervisor and he too couldn’t have enough common sense to understand why that wouldn’t work.
Horrible customer service
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Dear Valued Consumer, thank you for telling us about your situation. We apologize for the disappointment with the pool cover.
Warranty coverage on pool covers is 30 days from the date of purchase so if your claim is beyond 30 days, the pool cover is beyond warranty. However we can offer a discounted price on the purchase of a new cover.
Please give us a call, we want to help. -Polygroup Support Team