I purchased a pool of theirs in April. In a month and half the pump went and the liner was faded. They replaced it and the ones they sent me were even worse. The pump didn't turn on and the liner had a whole. The third one received the pump broke in four days had a...Read more
Had a poly group pool for approx. 10 yrs. Pool pumps that are specific to Polygroup pool fail every year. Costs me $200 to order from Polygroup. This year pump didn’t even last the summer. When I called to Warranty the pump was told not to use more than 3 hrs a day....Read more
Bought this pool on impulse because fiance & kids bugged me to. Waited about 72 days before setting up, as I was traveling for work & had to prep ground also. The liner was torn right on the seem out of the box. Was given incorrect info from distributor to contact...Read more
Polygroup - Waste of money
I bought the 16 pool had to pumps that went out and no warrty after 60 days really 400 dollar waste i willnever buy another one i willtell everyone not to buy this waste of money
Polygroup - Horrible buy
We havent had the pool up less than a month and around the spout were u let the water out is a pen hole and all the water has leaked out .. spent over 100 bucks filling pool up and 400 on the pool ... im so pissed cant get ahold of company... all that money down the drain !! Ill never buy from this company again and will make sure noone i know does as well !!
Polygroup - Pump leaking
Pump leaks at the bottom. Called to get new canister and Canister was not delivered on behalf of Polygroup Customer Service. Called them and asked for it to be over nighted and was told they couldn't overnight the canister. Worse Customer Service ever. Do not deal with Amber she doesn't help at all.
Polygroup - Leaks in liner
Just put our pool up and seems to have tiny holes in bottom of the liner. Absolutely nothing we did could have cause these 2 leaks coming from the bottom. Gonna try to see if I can find the leaks and do a wet patch. Dont want to have to take it down and it seems like customer service is gonna be picky about it. Been getting these pools for yrs and this is the first time ever having a problem!
I have gone thru 4 pumps in 3 months. And that is just running them a few hours each day. My pool is cloudy from not having a good filter system. This sand filter sucks !!!!!!!! Does not filter out any dust or any thing else for that matter. Even if I back wash it...Read more
- Not a dang thing
I didn't like
- Any of there stuff
I simply bought a motor for my poloygroup summer waves elite filtration system on Sunday morning. I had it overnighted to my residence because my pool was getting in bad shape with no filtration system running. Not to mention this is the second motor I've had to...Read more
I purchased a 16x48 summer waves polygroup pool on May 16 2017 for $267. I set it up for the fourth of July. Its second week of August now it how a bunch of small pin hole leaks around the perimeter of bottom liner belt. I believe i was sold a defected pool. It must of...Read more
Bought the pool with cleaning kit and the tarp provided in the box. 2 and a half months later the grass is growing threw the tarp and liner. Called and was told because of my geographical location there was nothing they could do to help. I never saw anything that...Read more
Bought our pool summerwaves 16' by 48" July 4th. In under 60 days the liner seam ripped and pump went bad. Called as we r well under warranty expiration and out of stock on both. At least 30 days....by then summer will be over and the pool...ruined so I bought the...Read more
I bought this pool and spent our summer without a decent pump. Was sent out three different parts for me to fix it. A promise they would send a new pump if the last part, the rotor didnt work. Yhey lied. Got another email stating we could trouble shoot some more. Im...Read more
Got a new pool 15x36 leaks right out of box called the company they said I had to drain the 2600 gallons I just filled it with and cut the label out of the side and sent pictures of hole in pool Where the label was) and the label. Done not a problem sir we will make...Read more
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